I ordered two months ago and haven't had any updates with regard to shipping. I emailed the contact addresses on the COOJ website a couple of times and I have heard nothing back. When can we expect the case to ship? What is the expected wait time?
I feel that you are too impatient. COOJ guarantees that you can refund at any time. Our first batch of pre-ordered users waited for 10 months, but the two-month wait is insignificant in comparison. You need more patience.
+1 Cooj has always done right by me. My first case had a small scuff on a corner. He sent me a brand new shell at no cost to me. Definitely not scammer behavior.
Not about patience, communication is non-existent lately.I feel that you are too impatient. COOJ guarantees that you can refund at any time. Our first batch of pre-ordered users waited for 10 months, but the two-month wait is insignificant in comparison. You need more patience.
@ignsvn
Sorry, I see it differently - until recently, emails were answered, but only some reasons were given why the delivery date was postponed.
My cancellation was not answered either, nor did I get my money back - so for me it's a scam
One week before, COOJ finally replied to my email and they said it would be shipped SOON...... but I still don't know when it will be shipped and I don't have a tracking number. "soon" could mean the end of August or September... It is very bad communication for all customers at all.it's august now, and still no updates?
Yes, very bad communication. I decided to email Cooj for a refund so I can get a different case(fractal terra). I ordered the mq5 start of May, and I just can't wait anymore. Hopefully, you will get your case soon.One week before, COOJ finally replied to my email and they said it would be shipped SOON...... but I still don't know when it will be shipped and I don't have a tracking number. "soon" could mean the end of August or September... It is very bad communication for all customers at all.
I very much doubt what he said because the delivery time that they promised always postpone (each time is one month) they replied in the email.
In the beginning, it mentioned on their website that it will be finished reworks in early June. They broke the promise, but I can understand because of the short time to finish the reworks.
One month later, it mentioned it will be finished in early July. They broke the promise again.
One week before, they said they are preparing the shipment for the product..... (I very much doubt what he said)
and now, it is already in early August...
Same here, ordered at the start of May but there was too much uncertainty as to when it will even be shipped. I too have refunded my order through PayPal some weeks ago. Initially, I ordered the MQ5 with the intention of buying parts as I waited for it to ship, fast forward 2 months later I’ve finally got everything I needed except the case. 3 months on and I now have a SIXGE K3S on my desk while my disappointment just keeps growing with COOJ’s continued poor communication.Yes, very bad communication. I decided to email Cooj for a refund so I can get a different case(fractal terra). I ordered the mq5 start of May, and I just can't wait anymore. Hopefully, you will get your case soon.
I got email today saying the case will be shipped within a week but I already got all the components for fractal terra and finished building it as well. This really makes me more upset for some reasonSame here, ordered at the start of May but there was too much uncertainty as to when it will even be shipped. I too have refunded my order through PayPal some weeks ago. Initially, I ordered the MQ5 with the intention of buying parts as I waited for it to ship, fast forward 2 months later I’ve finally got everything I needed except the case. 3 months on and I now have a SIXGE K3S on my desk while my disappointment just keeps growing with COOJ’s continued poor communication.
Good news for other ppl who r still waiting tho.I got email today saying the case will be shipped within a week but I already got all the components for fractal terra and finished building it as well. This really makes me more upset for some reason![]()
We are very sorry that all orders have been shipped.COOJ delivered before, so I personally don't see him as a scammer - at least at this point (and he builds beautiful cases btw).
What's lacking here is communication. Hence, we merely update the thread status as "Stalled". It will be updated as soon as we hear more from COOJ.
What's your order number, I'll check to see if there's a problem with the refund.@ignsvn
Sorry, I see it differently - until recently, emails were answered, but only some reasons were given why the delivery date was postponed.
My cancellation was not answered either, nor did I get my money back - so for me it's a scam
I'll take one spot if available!What's your order number, I'll check to see if there's a problem with the refund.