Stalled Sparrow-MQ5 5.5L One-piece aluminum
- Thread starter COOJ
- Start date
I ordered a month ago and haven't had any updates with regards to shipping. Emailed the contact addresses on the COOJ website a couple of weeks ago just to see what was happening and have heard nothing back. I'm a little concerned at this point as it's a lot of money to pay (including air freight) and receive zero comms.
I received an email this afternoon not long after posting this here. It says they're still having production issues after making changes to the case, though weren't specific about what the issues were. Now saying shipping will be delayed until the start of July.
It would be nice if we could get some sort of transparency about what exactly is going on with the cases and any proper date for shipments. It feels tenuous at best that it's almost 2 months since I made a payment of nearly $500 for something that at the time and still does say may shipping.
I would really like to migrate from my Velka 3 to this case, it looks like everything I've wanted in a very small form factor design, it's lovely.
However, as much as I want to support them, for a price like this I don't think it's a huge ask that they properly update the OP and the product description on the site so there aren't so many confused buyers like us.
I would really like to migrate from my Velka 3 to this case, it looks like everything I've wanted in a very small form factor design, it's lovely.
However, as much as I want to support them, for a price like this I don't think it's a huge ask that they properly update the OP and the product description on the site so there aren't so many confused buyers like us.
@COOJ any update regarding the above inquiries?
I understand that metal production and supply chain are tricky & tedious, but please try to communicate your situation at least once in a while.
It's been a month since your last post here & people need answers (especially those who have made payment).
I understand that metal production and supply chain are tricky & tedious, but please try to communicate your situation at least once in a while.
It's been a month since your last post here & people need answers (especially those who have made payment).
If they dont ship within the first two weeks in July, I'll be requesting a refund via paypal. Can't really expect people to wait indefinitely if there's no movement or communication.Hopefully, I can even get my hands on it in July.
I’m glad I’m not the only one getting pissed off. I understand he’s busy, but it is only right that the customer is kept updated frequently, especially since they have paid the full amount for a pre-order. Not expecting daily replies, but weekly at least?? Zero updates for over a month and overdue on shipments repeatedly, I’m not sure how long more I can tolerate this radio silence.
Because of COOJ's lack of communication, I have no choice but to update this thread's label to "Stalled". Also added a reminder message on the front page.
I will update the status back to Production when @COOJ respond to the customers.
I will update the status back to Production when @COOJ respond to the customers.
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I asked him mid of last week and he said the cases are ready this week.
So, for those who have ordered and waited long, I suggest waiting a week (or 2) longer and see what happens.
Been waiting for so long and so one more week of waiting is nothing, I suppose. Nothing to lose.
I ordered the Z13 from him just a while ago. Case was not mailed out on the scheduled time frame. So I talked to him and after a while there was no more response. Just when I was wondering what was going on and considering cancelling, 'Boom!" and the case was mailed out. So, anyway, waiting is no fun, of course. But a happy ending there was, at least in my case.
So, for those who have ordered and waited long, I suggest waiting a week (or 2) longer and see what happens.
Been waiting for so long and so one more week of waiting is nothing, I suppose. Nothing to lose.
I ordered the Z13 from him just a while ago. Case was not mailed out on the scheduled time frame. So I talked to him and after a while there was no more response. Just when I was wondering what was going on and considering cancelling, 'Boom!" and the case was mailed out. So, anyway, waiting is no fun, of course. But a happy ending there was, at least in my case.
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