Yes we will replace parts if damaged in transit or in manufacturing. There will be a certain process for replacement:
- list of damaged parts
- photos of damaged parts
- Nouvolo and buyer discuss on issues involved
- Nouvolo will send replacement parts if agreed as defect (in transit and manufacturing)
- *For complete replacement, buyer requires to send back to Nouvolo first, shipping costs is paid by buyer
Note:
Such process will be clarified in the Kickstarter campaign.
- Nouvolo provides 1 year warranty
- Warranty does not cover buyers making changes to the parts (modding) or damage during installation
- Nouvolo reserve the rights for final judgement for replacement on the parts involved, depending on whether the issue is within manufacturing tolerance
- *Nouvolo needs to be very careful with complete replacement to protect itself from buyers taking advantage to obtain multiple units from a single purchase.
Okay, so as long as the damage is due to shipping problems, the customer is covered.
Separate panels will be sold apart? Specially TG panels, because if I dropped one next year, I would like to get a replacement, paying obviously!
Thanks for answering to everything, it makes the new buyers like me trust the project so much!