I can assure you that my passion for this specific product ended right in time with the horribly failed launch that v1 has been. I mean, the EU launch was baaaad, but US based customers got outright lied to when they were promised Q4-2023 availability.
Also, I'm completely with you when it comes to being nice to each other, but I insist on my right to communicate my fact-based dissatisfaction with how things are being handled - and this includes asking Dan if he is actually aware of this being a problem or if he simply considers this normal business behaviour.
Yes, agree on the right to communicate (after all that's the purpose of a forum, right).
But I guess everyone can see (and appreciate) that the way you phrase it now is much better than it was.
To be fair, "passion" isn't really the right word. Years to even get a product, only to find out that it is in ridiculously short supply and then immediately discontinued in order to implement some alleged improvements that are, once again, taking many months longer than predicted.
I managed to get a C4 v1 and appreciate Dan's skill and the end product, but objectively this one isn't being handled well from a customer perspective.
Unfortunately, this is common on most niche, small scale, custom-ish products or services. I notice similar patterns on mechanical keyboard group buy, artisan keycap raffle (heck even some expensive watches), and so on. And covid only makes situation worse
No vendor big or small is perfect with regard to customer comm or management, so please be patient.