After being a long time lurker I just wanted to register and make a post here to say that I am extremely glad I decided to purchase this case, and share my experience with everyone. I had been shopping around for a custom itx chasis for months and was really on the fence about which to purchase, until I stumbled upon this thread. Thirty six pages of reading later I was placing an order for the s401 with acrylic panels and the handle... this is where the story gets good lol.
So the next day grsychckn sends me an email notifying me that after he cut the acrylic panels, while he was boxing them up for shipping, he had noticed a couple of small blemishes in the acrylic from his supplier. He sent me pictures and explained that he was going to source new panels instead of just shipping them to me like that. I think he was worried about the delay this would cause, but I was actually impressed with his attention to detail. Most regular case manufacturers would of just sent it out the door that way. +1
During the delay this caused I had started to regret my decision not to have a custom image cut in to one of the panels, so I emailed him the picture and asked if this was possible. A reply was sent back to me promptly stating that it could be done no problem. I had mentioned that I would be willing to pay extra for the bother, but he did not ask for any extra compensation. +2
So after all is said and done, I receive my new s401 via ups and begin my build. *This man must spend crazy amounts of time packaging these, I think the packing was the best I have ever seen* So while I am putting things together I realize that I did not receive the handle for the case, or the thumb screws for the panels. At this point I am thinking to myself about how busy he must be and feeling bad that I have to contact him again. Upon emailing *bothering* him again.. he was very cordial and sent the missing pieces out the next day free of charge. +3
Once I receive them Friday I will be adding some more pictures..
@ grsychckn
Thank you for all of your hard work and making this possible. More pictures to come when she is all done, I did manage to find some thumb screws that work temporarily until the other's arrive friday.
For the horde...
So the next day grsychckn sends me an email notifying me that after he cut the acrylic panels, while he was boxing them up for shipping, he had noticed a couple of small blemishes in the acrylic from his supplier. He sent me pictures and explained that he was going to source new panels instead of just shipping them to me like that. I think he was worried about the delay this would cause, but I was actually impressed with his attention to detail. Most regular case manufacturers would of just sent it out the door that way. +1
During the delay this caused I had started to regret my decision not to have a custom image cut in to one of the panels, so I emailed him the picture and asked if this was possible. A reply was sent back to me promptly stating that it could be done no problem. I had mentioned that I would be willing to pay extra for the bother, but he did not ask for any extra compensation. +2
So after all is said and done, I receive my new s401 via ups and begin my build. *This man must spend crazy amounts of time packaging these, I think the packing was the best I have ever seen* So while I am putting things together I realize that I did not receive the handle for the case, or the thumb screws for the panels. At this point I am thinking to myself about how busy he must be and feeling bad that I have to contact him again. Upon emailing *bothering* him again.. he was very cordial and sent the missing pieces out the next day free of charge. +3
Once I receive them Friday I will be adding some more pictures..
@ grsychckn
Thank you for all of your hard work and making this possible. More pictures to come when she is all done, I did manage to find some thumb screws that work temporarily until the other's arrive friday.
For the horde...
