Hi everyone,
It looks like the new Alpenfön Black Ridge has some manufacturing problems. Some heatpipes are not soldered correctly with the base. Maybe you know I can’t give support by myself because it is not my product. My name is only printed on the carton because I helped EKL Alpenfön in the development process. However I forward the manufacturing problems to EKL and they ask me if I can post the following statement (I translate it from German to English):
“Dear customers, the first review samples were not affected by the problem, so we start producing the first batch with a rush order. This first batch is affected by the problem and is a result from quick manufacturing. We are very sorry about it. All already ready new batches and future batches will not have this problem. We informed all resellers. The resellers will contact you for a replacement process. We guarantee an easy replacement of the product. We feel very sorry that this happened due to quick manufacturing and we ask your forgiveness. - EKL”
Furthermore they confirmed that the current version with bad soldering will not perform as good as the flawless version. So everyone will get a new flawless version.
With best regards
Daniel Hansen
Ive ordered one and mine doesnt perform better than a Noctua l9i. I dont see a defect on the base plate though. Is mine also defective or is this normal?