Asrock's support team doesnt always make the most sense, but I do have a small bit of information, idk if it will help or not, as most of it is repeated information, but for anyone else this may also help.
I had emailed them, and the conversation went as follows:
7/4/2019, Me: Hello, I was thinking about purchasing your a320tm-itx, but I see no place to purchase it. Is it not going to be sold? If it is, how much would it cost and where can I find it? Thanks, Joe Davidson (not my actual name btw).
7/5/2019, Them: Dear Joe, Thank you for your interest of ASRock MB. A320TM-ITX is only for special project we won’t sell it in regular channel. Thanks
*Cut*
So CES 2020 came and went, I found some articles online stating some stuff about the A320TM being released alongside a mini PC called the Jupiter A320. Many articles list that the board that powers the Jupiter A320, which is said to support dual channel RAM as well, is the A320TM-ITX. However, upon closer inspection, this seemed a bit odd to me as the positions and types of ports on the jupiter were not consistent with the a320tm-itx.
anyways, back to the emails.
4/22/2020, Me: Hello, I now understand the A320TM-ITX is for the Jupiter a320, is that correct? However, I had a few inquiries about that. Firstly, does the Jupiter a320 support dual channel ram? According to articles online, both the a320tm itx and the Jupiter a320 have dual channel RAM support, but at the same time someone else had told me that the a320tm itx does not support dual channel. Secondly, I notice on the Jupiter that there is a displayport connector, while on the plain a320tm-itx there is none present. Considering that the Jupiter is supposedly based upon the a320tm-itx, how was the displayport added?
4/23/2020, Them: Dear Taylor (Also not my name, but its the name listed on gmail for me), I will let our tech support to answer your question but just let you know that we don’t sell Jupiter in US or Channel, this model only for special project is Asia. Thanks. Dear John(tech support guy), Please check below see can you help with this end user. Thanks
4/24/2020, John: Hello Taylor, A320TM-ITX motherboard is not for the Jupiter A320. They are different motherboard. I linked the A320TM-ITX motherboard specification for user reference. Specification:
http://www.asrock.com/MB/AMD/A320TM-ITX/index.asp#Specification. A320TM-ITX supports single channel. Be sure to install the memory module into the DDR4_A2 slot as first priority; otherwise, the system may not boot up properly or may operate incorrectly. About Jupiter A320 inquiry, motherboard has not been launched. Please stay tuned in ASRock website for detailed information. Thank you
4/26/2020, Me: So to be clear, the A320TM does not support dual channel at all? If this is the case, may I ask why?
So this is where I ended up, and hopefully I will get an answer soon. I know he says single channel is supported, but didn't explicitly state that dual channel was not. Upon delving into more detail into the manual of the board, it then struck me. I am pretty certain that the A320TM-ITX does NOT support dual channel, and the proof was right in front of my face. If you look at the board, it shows the RAM slots as "A1" and "A2". on every other dual ram slot itx motherboard that supports dual channel, these slots are labeled "A1" and "B1". In pretty much all motherboards, the letter refers to the channel, and the number refers to the order inside the channel the ram must be placed in. A1 and A2 on the asrock board suggests that there are 2 slots of a single channel. Now why they want you to put ram in a2 first is beyond me, but yeah.
TL;DR A320TM-ITX is single channel only