Asus has released an official statement regarding the highly controversial BIOS updates they released to attempt to resolve their motherboards causing Ryzen 7000 series processors to overvolt and turn into Gamers Nexus videos. Unfortunately for users, the previous fixes voided their motherboard warranty. Let’s look at the statement.
Oops..sorry. Wrong statement. Not sure how I mixed those up…
Here is Asus’ statement:
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
There you have it: Asus will cover your warranty even with a beta BIOS and with EXPO, XMP, and DOCP memory overclocking active. At least they claim they will. Often times in companies as large as Asus, this type of information takes a substantial amount of time to be put into policy that the low level technicians and warranty support personnel will actually become aware of.
If you have had your Ryzen 7000 turn into “form of explosion”, please let us know on our forum.