Right to Repair expert Louis Rossmann has posted a video weighing in on Gamers Nexus’ dealings with ASUS warranty service as they attempted to get their ROG Ally repaired. In the video, Rossmann focuses on the Manguson-Moss Warranty Act which, in basic terms, prevents companies operating in the USA from violating customer warranties without proof that the item was damaged by the customer beyond normal usage. An example of this would be “warranty void if removed” stickers that still adorn so many electronics...

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Revenant

Christopher Moine - Senior Editor SFF.N
Original poster
Revenant Tech
SFFn Staff
Apr 21, 2017
1,683
2,728
Boy he doesn't have to pull any punches, have to agree with him though.

There are four ways to go with covering products:

1. Shill it. (Hey Guys! This is Austin and this product is paying my bills this week! - GN at LTT Roast)
2. Politely review it: Decline stuff that's absolute garbage so you can maintain some form relationship with companies (Most in the tech review industry including GN sometimes).
3. Consumer Report it: Buy it yourself and be neutral (RTINGS, GN when they buy stuff themselves).

and last...

4. The Rossmann: Nuke it from orbit. It's the only way to be sure.


Rossmann is good for the industry. He balances out the shills and gives people in the Politely Review It category more leeway.
 
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thewizzard1

Airflow Optimizer
Jan 27, 2017
334
251
Rossman and GN are among the best journalism out there - I love their content (especially GN) and they make it obvious how strong an effect money and 'free product for review' is affecting actual reviews.

I actually met Rossman during his RTR campaign, and he interviewed me for his video!
 

Revenant

Christopher Moine - Senior Editor SFF.N
Original poster
Revenant Tech
SFFn Staff
Apr 21, 2017
1,683
2,728
Rossman and GN are among the best journalism out there - I love their content (especially GN) and they make it obvious how strong an effect money and 'free product for review' is affecting actual reviews.

I actually met Rossman during his RTR campaign, and he interviewed me for his video!
I can personally say that I’ve yet to get any pressure from a company to give a positive review. SFFN declines reviews that do that.

I did have one company request we expedite the review good or bad. We didn’t.

There have been companies that have declined to send items to SFFN due to our review policy. They wanted us to do more sponsored build content than review. I wouldn’t do a build if the item wasn’t properly and fairly reviewed first. If it can’t pass that, it’s not worth my time.

I have declined items that I knew were garbage due to other well known outlets like GN already reviewing it. This isn’t my job and I’m not paid so if I’m going to test something I prefer not to waste my time.

I have never reviewed vacuums. (It’s an old reference but it checks out.)

Personally, I prefer reviewing items we bought ourselves.

Interestingly, I have seen companies that want stats tracking reader engagement.