Image Credit – Gamers Nexus
 
 
Gamers Nexus has done an undercover investigation of ASUS by sending their defective ROG Ally in for warranty service. Gamers Nexus stated that their ROG Ally had a damaged thumbstick which showed drift, and tested it by swapping the stick with a known working model which repaired the unit. GN states this was not the only issue they had as their SD card slot never worked, and the battery has lost 8% of its lifespan after just 1 year of light usage.  GN then conducted detailed photography and videography of the unit prior to sending it in. This included microscope enhanced photos of the PCBs, connectors, and even the level of stripping on the screws. They also logged any damage they noted. They then anonymously requested a...

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Revenant

Christopher Moine - Senior Editor SFF.N
Original poster
Revenant Tech
SFFn Staff
Apr 21, 2017
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Great video, Asus about to get drug over the coals again. Curious to hear their excuses.

They'll have some excuse, but it probably boils down to the idea that every employee is a sales person. It's a corporate ideal that profit should be extracted at all levels of interaction.
 
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Revenant

Christopher Moine - Senior Editor SFF.N
Original poster
Revenant Tech
SFFn Staff
Apr 21, 2017
1,702
2,750
A little follow-up. Louis Rossmann has taken a detailed breakdown of the possible law violations.

 
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