Other

Asus Releases Statement Regarding BIOS Updates and Warranty Coverage

Image Credit – Asus

 

Asus has released an official statement regarding the highly controversial BIOS updates they released to attempt to resolve their motherboards causing Ryzen 7000 series processors to overvolt and turn into Gamers Nexus videos. Unfortunately for users, the previous fixes voided their motherboard warranty. Let’s look at the statement.

 

 

Oops..sorry. Wrong statement. Not sure how I mixed those up…

Here is Asus’ statement:

2023/05/15

We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:

  1. The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
  2. All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.

Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.

 

There you have it: Asus will cover your warranty even with a beta BIOS and with EXPO, XMP, and DOCP memory overclocking active. At least they claim they will. Often times in companies as large as Asus, this type of information takes a substantial amount of time to be put into policy that the low level technicians and warranty support personnel will actually become aware of.

If you have had your Ryzen 7000 turn into “form of explosion”, please let us know on our forum.

 

Image Credit – Asus
 
Asus has released an official statement regarding the highly controversial BIOS updates they released to attempt to resolve their motherboards causing Ryzen 7000 series processors to overvolt and turn into Gamers Nexus videos. Unfortunately for users, the previous fixes voided their motherboard warranty. Let’s look at the statement.
 

 
Oops..sorry. Wrong statement. Not sure how I mixed those up…
Here is Asus’ statement:
2023/05/15

We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the...

Continue reading...


 
  • Like
Reactions: petricor and Phuncz

Skripka

Cat-Dog Perch Manager
May 18, 2020
461
567
Took them long enough and catching enough heat over this. Waiting 5 days to circle the wagons on this was bad. Especially when they knew had warning what Steves coverage would be if not it’s exact timing. And that it totally hijacked their press day for their Ally handheld, by their own lack of communication, and made it second tier hardware News is even worse for them.
 
  • Like
Reactions: Phuncz and rfarmer

DASBOOT

Airflow Optimizer
Dec 31, 2017
285
234
JayztwoCents (Jason Langevin) had already dumped them from his channel as a supporter and a reviewee source, until further notice, due to this, and many previous other incidents with their products. It is worth noting, that Asus does NOT manufacture their motherboards anymore, and has not for some time. They farm out their architectural design to Pegatron and others. They are not even aware in some cases of the true attempt to follow the blueprint of the architecture being built by their component suppliers even though they design the actual board, I found this out with the H610T. (Don't forget Asrock is a spinoff of Asus's original in-house MB manufacturing.)
Jason is pushing MSI now and has long been an EVGA supporter. Asus has been on top of Mt Olympus too long and their sex mistress Nvidia, as well, with their boat anchor overweight/overpriced 4000 series video cards. Both need to be pushed down to the bottom of the mountain so they can regroup and rebuild trust and quality in their products, which IMO, has been gone for some time. This assumes they care to do this, and I really think Nvidia has NO INTEREST in what customers, or their card manufacturing suppliers, think about the quality or pricing of their products.