2020-12-25: Customer Service team on holiday break = please be patient!
It's end of the year and holiday time, so I told the customer service team to take a break to be with loved ones.
To give some context, in the last weeks, I think Support received over a thousand email, and most not existing customers. For whatever reason, people are more interested in T1
I like to read customer feedback as part of my redesign for V2.0, and to help out with support, but the quantity of emails is kind of intimidating.
In conclusion:
1) apologies if we have not replied via support email - the volume of emails is unreal
2) we will get back to you, targeting around 15 days
3) we have not forcibly refunded people yet, and will be extra careful with that