communication between HG and their manufacturers in Germany
My story was much more bizarre than fminus.
May 10 = I inquired about the OSMI. Promised to ship within 2-3 weeks
May 12 = Paid for a black OSMI with no logo.
May 21 = I was notified a 3-day delay from the manufacturer by Peter.
May 25 = Reuested a status update
May 26 = Peter said they will start shipping the first case that week from the order it was received.
May 31 = The supplier for the power button bailed on him. Another week delay. I told them immediately ship it w/o the button.
June 5 = Peter still haven't heard back from the manufacture regarding my request.
June 6 = Peter told me the situation and some pre-orders are from 6 months ago. WOW!
June 10 = Requested another update.
June 15 = Refer me to contact the manufacturer directly.
June 17 = The "manufacturer" sent me a tracking AND TOLD ME it was sent.
June 20 = The product is actually tendered at DHL.
July 1 = Arrived but with issues...
July 25 = Still back and forth sorting out the issues.
Peter is willing to work with me all along the process to ease the pain. It was through FB messenger all the time. But in the other hand, the "manufacturer" with that info.at.hg email address is not good at responding at all. I was told by the "manufacturer" if I didn't introduce new ideas, things will go along smoothly.
I paid to powdercoat the shell again locally as I'm tired going to them back and forth. I requested the case without their logo. They slapped it on anyways with superglue and pried it off later, then shipped it to me so there is irreversible damage to the coating already from the superglue. There's a whole lot more "issues" that I don't know who is liable for it. In the end, I handled it myself.
In the end, I went locally to powdercoat the base to red. The shell redone in piano black. All done in 5 hours. $240 USD for a case, 2 months of frustration, $140 for local work. Argh... Sorry fminus for hijacking. Got to vent out the frustration.