[SFFTEC] Jonsbo A4: Premium tower-style SFF PC case

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PlayfulPhoenix

Founder of SFF.N
SFFLAB
Chimera Industries
Moderator
Gold Supporter
Feb 22, 2015
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Hey all,

Apologies for keeping SFFTEC's Marketplace threads locked for a while, but we wanted to step in and make sure that the various concerns community members raised with us were properly addressed. We also wanted to take this opportunity to look at our own moderation policies and determine how we can learn and improve from this incident, before we made a final decision.

We were able to get in touch with @SFFTEC and relay these reports to them, and we emphasized that vendors are expected (per our rules) to stay engaged with the community as long as they maintain threads on SFF.Network selling their stuff. This is important because we see that as the responsibility that vendors accept in exchange for leveraging the benefit of things like the Marketplace. That engagement is what ensures accountability and establishes trust for everyone who participates.

@SFFTEC has acknowledged this, and has agreed to remain active on an ongoing basis moving forward, thus bringing the threads back to compliance. As such, we will be unlocking the threads with the understanding that SFFTEC will resume activity within the week, and then remain active – that is, addressing questions at a bare minimum, and (ideally) using the threads as a means to update customers proactively. We will be monitoring these threads very closely moving forward, and will be taking a more proactive approach to our moderation strategy for Marketplace threads in general. We encourage the community to use our report tool if issues arise, and thank everyone who brings things like this to our attention.

It is important that I emphasize the fact that SFF.N provides no warranty or recourse for customers, nor any privileges or special treatment for vendors – these sections of the forum act more or less like Craigslist. However, I can say personally that I think SFFTEC's intentions are in the right place; they just did not communicate during a challenging period for all vendors, which (in my experience as a vendor) is exactly when you need to communicate the most, even when it's hard to do. The absence of communication here encouraged folks to (logically) conclude the worst; my hope is that a resumption of communication between vendor and customers can help to move beyond that in this case.

Feel free to reach out if you have any questions or concerns.

– Joshua
 
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PlayfulPhoenix

Founder of SFF.N
SFFLAB
Chimera Industries
Moderator
Gold Supporter
Feb 22, 2015
1,060
1,922
Hello everyone,

In light of the circumstances we have decided to lock SFFTEC's threads (and engagement in the Marketplace) permanently. We will keep this thread online for reference and posterity, though it will be migrated in the near future as part of a broader consolidation of the Exchange section.

SFFTEC has published the following contact information on their website, which we recommend that folks use to reach them directly:

URL: sfftec.com
Email: [email protected]
Facebook: http://facebook.com/sfftec
Instagram: http://instagram.com/sfftec
Twitter: http://twitter.com/sfftec

You can also contact SFFTEC via our direct message system here on SFF.N.

These decisions are always among the most difficult and disappointing to make, but they are our responsibility to perform in order to protect and preserve the community. Although we seldom lock threads, we believe this is the right decision to make at this time.

In addition, we have increased our moderation coverage of the Exchange section as a whole so as to more effectively identify and respond to issues that require moderator intervention. Finally, SFF.N has planned changes across the Exchange subforums that we expect will help to further protect community members and better support vendors, among other benefits.

Please reach out to me directly if you have any questions or concerns. My thanks goes out especially to those community members who have submitted reports and flagged issues here and elsewhere on the forum; your contributions provide significant support to our moderation team, and by extension the community as a whole.
 
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