What country? You can usually track it through your country's national post, e.g. USPS in the US, Parcelforce in the UK, Australia Post, etc. It likely won't have any more updates than the tracking app, but it's useful if the tracking has a link like Parcelforce uses to let customers pay the import fees.Does anyone know who they're posting with? I got an order in the early Jan batch and my status has been "waiting for tracking events from courier" (this is what the Arrive app notes).
I've got a tracking number as well but not sure where to follow it.
Thanks
Bear in mind that it's pretty normal for it to look like it's stuck on "origin post is preparing shipment" while it's in transit, and often while it's sitting awaiting customs processing in the destination country. TWPS doesn't update the tracking themselves once it's been shipped for some reason, so there's often a big gap in tracking there.