Btw we’re finalizing our replacement part strategy as well:
1. 1st to 5th of each month: we sort the replacement requests.
2. 6:th of each month: we send the replacement part list to the factory.
3. 20:th of each month: factory sends the replacement parts to our freight forwarder.
4. 25:th of each month: replacement parts tracking numbers get distributed to the affected users.
The lack of a replacement part strategy is what was the main issue with MJOLNIR, and something we absolutely must have this time around. The above schedule may feel slow, but we can hold it. Based on past experience, what irritates people most is not knowing when they will get their replacement parts, so the above is our way to solve that issue. That said, we will of course strive to have defect-rates as close to zero as possible.