Hey everyone,
The underwhelming part:
UPDATE: (09/03/2020)
Replacement unit arrived. Waiting for components before I can test it out.
How has your experience been with HDPLEX?
I'm having a very underwhelming experience, not sure if this is normal or if I am just being the infamous 'Karen'.
I ordered the HDPLEX 400W Combo (AC-DC and DC-ATX), It worked fine for a while, was quite happy with it. Then the AC-DC unit coiled, escalated to screeching and then popped. He did offer to send a replacement of the internals.
The underwhelming part:
It seems like communication is not important. Since initial purchase, no further information was given. I had to keep inquiring at each step, after emailing in regards to tracking, I was giving a certain day of when I will receive the details.. and no details, 4 days later I ask again and almost a week later I finally get the details. Unfortunately that unit didn't last very long.
I sent a little video clip of what happened when I turned on the unit and was comforted in the news that a replacement can be sent within 2 weeks. Its now almost a month later, the last email I received promising updates was sent 12 days ago.
That being said, I still think the product is great. The ooonly reason I am a little annoyed by this is that I use my PC for work and trusted that the times and information given to me by HDPLEX would be accurate and happen accordingly.
UPDATE: (09/03/2020)
Replacement unit arrived. Waiting for components before I can test it out.
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