Looking for some suggestions from people here. I'm in Australia and originally preordered the C4-SFX through PCCG. There was a whole issue around this as they really messed up and never put in orders or anything (you can search back through this thread for seeing details). Eventually they apparently got allocated the last of the black V1 cases so they could fulfil their orders, but their shipment date never changed from end of September.
I got contacted by them today to say that the date is being pushed again to January next year - but I'm pretty sure it was just a default "push a date back by a quarter and contact the customer" situation. They've offered a full refund on my order, or potentially a discount on a different case. The problem is that I bought my components around the C4-SFX and most ITX cases will not fit what I have.
Hello Decibel and SFF I made an account to post the same thing. I got my email today from PCCG. I'm very disappointed.
I've thought about this for some time and really the problem starts with DAN. I admit I'm new to ITX but it must be part of the scene that you get treated extremely badly by companies and then thank them for it. Look at all the apologists there are for DAN. This for a case which Gamers Nexus describes as so expensive it is in the 'limited run boutique case' category. Imagine any company building hype by working with consumers to design a wonderful product they all want, making sure that youtubers with enormous reach get review units, and then only selling a single container. Is that even a few hundred cases? DAN then tells the angry and shocked consumers that although he could easily sell another container full he would rather make us all wait till next year and change the design because he feels like it. This is appalling treatment of customers. Dan has made many more people upset than he did happy with the C4. He let us down.
The C4 costs three times more than an n200, I know because it's what I had to buy to put all my new parts in when the case fell through. It's a wonderful case, easily good enough, and it's actually available. If you are reading this rant it's because you are an ITX fan and I get that it's a really cool enthusiast subset of the PC build community, but I ask you to take a long look at yourselves if you would consider buying a product from DAN after being treated this badly. His excuses are so self serving it's embarrassing, there is zero benefit to us in flat packs, that benefits him only. Unless he meant we might actually get one next time being a benefit. Try to think of any other area of your life in which a company could treat customers with such contempt and blatant self interest over that of the consumer and get away with it. Try to do it without making excuses for him. I imagine this is literally the worst you are treated by any company that wants your business.
I can see reading this thread that there are DAN fans who are just looking ahead and honestly, you deserve to be treated better than this.
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