On your Instagram you say it looks sweet but now there are apparently color problems. Your comment from Kickstarter after receiving the case:
“Anodization looks decent/above-average & no colour mismatches that I can see. Hooray!”
Yeah, I spoke too soon. Once in natural light it's apparent that the dust panels & glass frames aren't the same shade. I'm only using one dust panel & none of the rattling, chipped, not-what-was-advertised glass panels (especially the one with your Pippi Longstocking logo) & that's on the bottom so it's not a huge deal, but they don't match. At all. The anodization itself is fine, about the level of my keyboard's case. It's not up there with the best I've seen from the custom keyboard community & nowhere near Apple once you actually touch it. It's decent to above average, as I said & as you've quoted.
You have no appreciation for how hard it is to make a product such as this for a company of our size under the circumstances we’ve had to operate. I’m proud of what we have made and hundreds of backers have reached out to us to share their appreciation.
Actually I can. What I don't appreciate is the smug sense of entitlement & hubris that bleeds through every one of your communications. You're making a bougie PC case, not solving world hunger. You did the bare minimum to meet the requirements you set out on Kickstarter & that's only to those of us who've actually gotten their case. Some poor suckers' cases are sitting gathering dust in China as they have been since what, May?
I can appreciate COVID threw a logistical wrench into many things, but the things that are most off-putting regarding the case, the KS, the delivery & the ongoing support are all direct, deliberate choices made by TZ. To customers, it's irrelevant whether or not the issue is with you directly or with the factory or UPS or wherever. Those problems are
your problems.
You picked the factory.
You signed off on the wrong glass.
You reverted the change of the cables.
You removed the stretch goals to save your profitability.
You picked the three ring circus of logistics partners for shipping.
You made some poor choices & communicated them even worse as time has marched on.
I don’t know which cases you have built in before or if this is your first SFF chassis below 10L - but your critique of how terrible it is to build in is the polar opposite to the vast majority of feedback we’ve gotten on here.
This is my fifth sub-15L PC in the last 5 years (and hardware-wise this is my simplest of the bunch). The machine I am typing this on is 13L & from 2012 before the proliferation off ready-made SFF solutions. I expect I've been building computers longer than you've been drawing breath.
It's not the size that made things difficult directly & I'm actually pretty understanding regarding the fact it's your first real effort at designing a case. However, I do feel bad for the people who think they're still getting tempered glass & a 4th gen cable & I also think you guys really need to be taking a hard look at the issues with the case & pausing your endless rounds of presales to actually make a case that's premium beyond the outside shell.
Having a different opinion than most doesn't make mine invalid. You should perhaps spend less time trying to dismiss feedback or convince me the case is better than it is & spend that time making TZ & the case better than they are. Because heaven knows you need some improvements on both fronts. I've had far better experiences with literally every other small-time boutique SFF, custom keyboard, custom cable etc company I've ever dealt with. Maybe I've just been lucky. Or maybe you're just inexcusably sub-par?
Quite frankly, pretty much every time you say something about us it’s that “we suck at this” or “failure that” and I’m really not interested in selling you any products in the future either, it will probably lengthen my lifespan. I remember you commenting on the KS page that you would sell your MJOLNIR the instant you got it, I kind of hoped you would’ve done that as it would at least go to someone who can appreciate the effort that went into it.
I tried to sell it locally, since I didn't want to try and ship it anywhere with the glass panels already chipping & in danger of failing completely. Unfortunately I got no bites (even taking a loss), so when I was lucky enough to snag a GPU it made sense to use what I had on hand. It's a nice enough looking case for what it is & I enjoy having it on my desk (it ties everything together quite well & the colour matches my keyboard case & other stuff). I had been waiting on it for two years at that point.
I loathe interacting with anything deeper than the power button on it. That's why I'm so keen on getting a PCIE 4.0 riser cable so I can avoid having to crack it open any more than I absolutely have to, because every time I touch it it's another opportunity for a magnet to come loose, or the nylon corners to come off or the core to rack & not be 100% true.
