Hey Calm down there.
Alex is doing his best especially from a small owner point of view and his first foray into the business DURING covid and stuff. You are comparing Alex to two PC cases companies that has been in the business? You are comparing Thorzone to Corsair with a very very long line up of offering to Thorzone? So far it is one person, and thanks to him he is helping others. Alex is so far trying to resolve to his best to his capabilities. As he has explained all cases are made without spare, if he actually had spares, then November batch would be going already and so forth. This IS his first defect that is severe, therefore let Alex think about the best method AS A BUSINESS to deal with it.
Would I be piss if this was me, yes I would, I'm not disagreeing, however so far he has been explaining his situation on what he can do, what will do and what kind of solutions.
He went from not being to ship (still not pleasant to hear) to having the community backing him up to solve the problem, lets not cut his legs off yet please. There are over 50% of the cases left including yours that is still remain to be shipped out and has been severely delayed too. Let the guy breath a bit, since people have been getting their cases, the company hasn't gone in smokes which was the first worrying thing. Should he have been doing more QC, lets see how many bad cases - if it is ONE single case which is this case, then I do believe he will need to bite the bullet but let him assess the situation overall globally from KS/B1 first.