Meshlicious Riser

[peacecraft_M]

Hello and good day to the Ncase team,

I bought a Meshlicious from Newegg less than a year ago and I have been trying to find the support email or site and got directed here.

The folded gen 3.0 riser became faulty and I was hoping that a replacement was within the warranty. Is this the right place to get support on this?

The .dll error from what I looked up indicates that the GPU was removed or lost signal briefly which results in:

• Black screen (briefly) on games
• Minimizing from full screen on games
• BSOD on occasion.

Troubleshooting:

• 3 GPUs tested in riser with same .dll error in event viewer
• Nvidia drivers updated to latest
• Nvidia drivers rolled back to a slightly less recent version(my secondary PC's driver)
• Re-installation of Windows
• Re-seating the 3 GPUs
• 3 GPUs connected directly to the motherboard with success and no errors
• 3 GPUs tested in different gen 3.0 riser(ADT one from Dan case v4.1) with success and no errors

thanks

 

[Revenant]

Hello and good day to the Ncase team,

I bought a Meshlicious from Newegg less than a year ago and I have been trying to find the support email or site and got directed here.

The folded gen 3.0 riser became faulty and I was hoping that a replacement was within the warranty. Is this the right place to get support on this?

The .dll error from what I looked up indicates that the GPU was removed or lost signal briefly which results in:

• Black screen (briefly) on games
• Minimizing from full screen on games
• BSOD on occasion.

Troubleshooting:

• 3 GPUs tested in riser with same .dll error in event viewer
• Nvidia drivers updated to latest
• Nvidia drivers rolled back to a slightly less recent version(my secondary PC's driver)
• Re-installation of Windows
• Re-seating the 3 GPUs
• 3 GPUs connected directly to the motherboard with success and no errors
• 3 GPUs tested in different gen 3.0 riser(ADT one from Dan case v4.1) with success and no errors

thanks

The official SSUPD support site is at this link...

Help Center | Meshlicious | Ssupd

Still, we can probably at least offer some advice. What motherboard / CPU / GPU are you using?

 

[peacecraft_M]

The official SSUPD support site is at this link...

Help Center | Meshlicious | Ssupd

Still, we can probably at least offer some advice. What motherboard / CPU / GPU are you using

Thanks I just submitted a ticket.

To answer your question:
motherboard - msi gaming B450
CPU - Ryzen 5 2600
GPU - RTX 3070 Evga XC3 Ultra

This exact configuration has been in the following cases with their respective 3.0 pcie risers:
Dan a4
ZA A4
Ghost s1
Geeek A4

 

[Titeywitey]

Have you ensured that your pcie setting in BIOS is set to Gen 3 and not Auto or Gen 4?

 

[rfarmer]

Have you ensured that your pcie setting in BIOS is set to Gen 3 and not Auto or Gen 4?

It's a B450 motherboard which doesn't have PCIe 4.0, PCIe 3.0 and below.