Asrock technical support

[BaK]

Is the Asrock technical support a thing from the past?

I've tried to contact them in February for a display and startup problem on a J3455-ITX motherboard, but all I got back was an automatic no reply email:

Dear Customer,

Please DO NOT reply to this automatic mail. It is just a confirmation that we have received your email. We will have technical support personnel to contact you soon.

For technical issue and emergency case, we suggest you to contact your dealer first.

If your dealer can’t solve your problem, ASRock web site also offers FAQ and CPU support lists (https://www.asrock.com/support). Some similar questions or solutions could be found there and our technical support engineers update the FAQ every month.

If it is regarding repair/RMA service, please kindly check with your dealer for related service. Please remember to record the model name & product serial number for future tracking.

Thanks for your email,
ASRock Technical Support Division

I've opened a new ticket in May for another problem, a Z77E-ITX mobo no more starting up, only got the mail above as well.

I have both times asked for help through their Support request form, choosing English-Europe as language.

I had more luck in 2017, an Asrock guy did this time contact me after the no reply email.
So I also tried to get in touch with them using a direct email to Asrock_TSD@asrock.com.tw, alas nobody tried to get back in touch with me.

I finally tried my luck asking @ASRock System here on the forum to know what was all about their support, no answer again.

There's probably nothing to do for my old Z77E-ITX, but before going to RMA my J3455-ITX motherboard I would have liked to know what they think the problem could be.
And well, I just want them to do what they say...

We will have technical support personnel to contact you soon.

Are you guys able to get help from Asrock?