Right to Repair expert Louis Rossmann has posted a video weighing in on Gamers Nexus’ dealings with ASUS warranty service as they attempted to get their ROG Ally repaired. In the video, Rossmann focuses on the Manguson-Moss Warranty Act which, in basic terms, prevents companies operating in the USA from violating customer warranties without proof that the item was damaged by the customer beyond normal usage. An example of this would be “warranty void if removed” stickers that still adorn so many electronics. Those are illegal in the USA. In the video, Rossmann theorizes that ASUS used an extremely minor blemish on Gamers Nexus’ ROG Ally as a pseudo warranty void sticker.
Check out the video below, and make sure you subscribe to Rossmann’s channel.