Hey Everyone!
So a lot has happened in the last week. As you know from my previous post, we were supposed to receive the shipment last Thursday, Oct 13th. Instead we received the shipment Monday, Oct 17th. Unfortunately there was a reason for this. After the shipment was released from customs at some point it was damaged. It went through a really odd tracking history (I guess while they had to rearrange it and prepare it again to deliver it). At first they were going to send it back to the Shipper, however we insisted they deliver here (SLC).
Because the factory did such a good job packing everything in the boxes, most of the parts survived. The parts that need replacing are mostly steel, which are the easiest to replace/remake. Unfortunately there were a few boxes that were lost. One of them containing all the quantity for a small part we need to fulfill any orders. We are looking into the best option (cost vs. lead time) that will allow us to start fulfilling orders. I am not able to give a specific timeline at the moment. I'm working every day (late) to get things resolved with insurance claims, and deciding the best course to recover for November. Attached is an image of one of the pallets.
View attachment 2023
Like I said, most of the parts are fine. And, we are looking at the fastest lead time options for getting the missing small parts remade.
Sorry for the inconvenience. We will get this figured out.
Taylor, Protolyth