Hey Everyone,
I need to let you know that unfortunately we will not make the September goal. This is because of supply chain issues. The customs clearance has undergone an unusual amount of challenges. It is primarily related to some pieces of hardware in one carton of the entire shipment. They happen to be extruded aluminum which is then post CNC. For some reason they meet a certain requirement to have a bond with Fedex (our carrier), however since Protolyth is not yet two years in business they will not issue the bond.
Our course of options are:
1- We use a third party brokerage service that will take care of it, pending inquiry.
2- We have Fedex return the whole shipment just to remove the single carton (I know it seems ridiculous), then reship everything. (The hardware in the single carton could then be shipped non-freight). (This would put us at a loss of $6500 shipment cost)
I'm so sorry to keep all of you waiting so long, I'm honestly so frustrated with losing this month to back-and-forth emails. We are working really hard to get this going and one of the above options will work.
Best regards,
Taylor, Protolyth