Normal
It was in relation of the status of my case. I placed my order on July 1 (A Friday) and received an email saying it would be dispatched that day. On the 4th I emailed asking for a tracking number. I received an email back two days later on the 6th stating:Alright. That's cool. Should come. So I wait. And wait. July 11. I send an email asking for a tracking number. No response. July 12 I send another email asking about my order. I get the following reply:Ok. That sucks. But according the HG, the case will ship out the 13th. So I email and ask since there was a misunderstanding if there was some way he could add expedited delivery for the hassle that this has caused me. I say hassle because I timed my vacation with the delivery of the case so I would have time to work on it. Anyway, no response in regards to that request for expedited shipping.12.00 German time rolls around. No tracking number. So I email at 13.30 and ask about that tracking number...again. I finally get an email back! Yay! I get a tracking number!! But wait...the tracking number doesn't show the item being shipped. Just the tracking number was created. FML. Case finally gets picks up to be shipped out on the 14th. Of course it doesn't arrive by Friday. And now I have to wait until Monday for the package to be delivered. Another week wasted. "Shipped" July 1. Arrived at my place July 19.It seems that all the problems I encountered stemmed from communication between HG and their manufacturers in Germany. Pete from HG isn't the best at responding to emails in a timely manner. Shit, I sent him an email three days ago with no response. Oh well.
It was in relation of the status of my case. I placed my order on July 1 (A Friday) and received an email saying it would be dispatched that day. On the 4th I emailed asking for a tracking number. I received an email back two days later on the 6th stating:
Alright. That's cool. Should come. So I wait. And wait. July 11. I send an email asking for a tracking number. No response. July 12 I send another email asking about my order. I get the following reply:
Ok. That sucks. But according the HG, the case will ship out the 13th. So I email and ask since there was a misunderstanding if there was some way he could add expedited delivery for the hassle that this has caused me. I say hassle because I timed my vacation with the delivery of the case so I would have time to work on it. Anyway, no response in regards to that request for expedited shipping.
12.00 German time rolls around. No tracking number. So I email at 13.30 and ask about that tracking number...again. I finally get an email back! Yay! I get a tracking number!! But wait...the tracking number doesn't show the item being shipped. Just the tracking number was created. FML. Case finally gets picks up to be shipped out on the 14th. Of course it doesn't arrive by Friday. And now I have to wait until Monday for the package to be delivered. Another week wasted. "Shipped" July 1. Arrived at my place July 19.
It seems that all the problems I encountered stemmed from communication between HG and their manufacturers in Germany. Pete from HG isn't the best at responding to emails in a timely manner. Shit, I sent him an email three days ago with no response. Oh well.
