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Hello and good day to the Ncase team,

I bought a Meshlicious from Newegg less than a year ago and I have been trying to find the support email or site and got directed here.

The folded gen 3.0 riser became faulty and I was hoping that a replacement was within the warranty. Is this the right place to get support on this?

The .dll error from what I looked up indicates that the GPU was removed or lost signal briefly which results in:
Black screen (briefly) on games
Minimizing from full screen on games
BSOD on occasion.
Troubleshooting:
3 GPUs tested in riser with same .dll error in event viewer
Nvidia drivers updated to latest
Nvidia drivers rolled back to a slightly less recent version(my secondary PC's driver)
Re-installation of Windows
Re-seating the 3 GPUs
3 GPUs connected directly to the motherboard with success and no errors
3 GPUs tested in different gen 3.0 riser(ADT one from Dan case v4.1) with success and no errors

thanks

<blockquote data-quote="peacecraft_M" data-source="post: 265714" data-attributes="member: 12654">Hello and good day to the Ncase team,I bought a Meshlicious from Newegg less than a year ago and I have been trying to find the support email or site and got directed here.The folded gen 3.0 riser became faulty and I was hoping that a replacement was within the warranty. Is this the right place to get support on this?The .dll error from what I looked up indicates that the GPU was removed or lost signal briefly which results in:<ul>
<li data-xf-list-type="ul">Black screen (briefly) on games</li>
<li data-xf-list-type="ul">Minimizing from full screen on games</li>
<li data-xf-list-type="ul">BSOD on occasion.</li>
</ul>Troubleshooting:<ul>
<li data-xf-list-type="ul">3 GPUs tested in riser with same .dll error in event viewer</li>
<li data-xf-list-type="ul">Nvidia drivers updated to latest</li>
<li data-xf-list-type="ul">Nvidia drivers rolled back to a slightly less recent version(my secondary PC's driver)</li>
<li data-xf-list-type="ul">Re-installation of Windows</li>
<li data-xf-list-type="ul">Re-seating the 3 GPUs</li>
<li data-xf-list-type="ul">3 GPUs connected directly to the motherboard with success and no errors</li>
<li data-xf-list-type="ul">3 GPUs tested in different gen 3.0 riser(ADT one from Dan case v4.1) with success and no errors</li>
</ul>thanks</blockquote>

[QUOTE="peacecraft_M, post: 265714, member: 12654"] Hello and good day to the Ncase team, I bought a Meshlicious from Newegg less than a year ago and I have been trying to find the support email or site and got directed here. The folded gen 3.0 riser became faulty and I was hoping that a replacement was within the warranty. Is this the right place to get support on this? The .dll error from what I looked up indicates that the GPU was removed or lost signal briefly which results in: [LIST] [*]Black screen (briefly) on games [*]Minimizing from full screen on games [*]BSOD on occasion. [/LIST] Troubleshooting: [LIST] [*]3 GPUs tested in riser with same .dll error in event viewer [*]Nvidia drivers updated to latest [*]Nvidia drivers rolled back to a slightly less recent version(my secondary PC's driver) [*]Re-installation of Windows [*]Re-seating the 3 GPUs [*]3 GPUs connected directly to the motherboard with success and no errors [*]3 GPUs tested in different gen 3.0 riser(ADT one from Dan case v4.1) with success and no errors [/LIST] thanks [/QUOTE]

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