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I’m a bit surprised and disappointed to see that you just threw everything out and didn’t use what you had to start the beta testing process. Why not just send cases to testers with the disclaimer that you’re working on improving quality control? At the very least they’d be able to give you feedback on the new features of the case at a basic level.In my opinion, you have bigger problems to solve right now than quality control minutia in what was supposed to be a preliminary test batch of cases anyway. Your website is essentially useless and has been for months, your release date for this case is obviously a moving target (I would be shocked to see general availability before the end of November), and worst of all, people who follow the development of this case religiously still only have a vague idea what they’re even waiting for. Why not take a weekend to just fix your website and create a product page with enough info to bring people into the loop just a little bit? It doesn’t have to be perfect. All I and many others have been asking for is that it just exist at all.Whether you’re aware of this or not, you’ve built up a lot of frustration among your own supporters based on problems which shouldn’t be too difficult to solve. Just look at any recent update or order alert post on the FormD subreddit. People are just confused about what’s to come, and even for what’s already available, newcomers basically have to learn by word of mouth how to even have a chance of buying a case.Kindly, you really need to find a better way to interface with your customers than this forum and whatever drippings make their way to the subreddit which is already managed almost entirely by people who aren’t you.
I’m a bit surprised and disappointed to see that you just threw everything out and didn’t use what you had to start the beta testing process. Why not just send cases to testers with the disclaimer that you’re working on improving quality control? At the very least they’d be able to give you feedback on the new features of the case at a basic level.
In my opinion, you have bigger problems to solve right now than quality control minutia in what was supposed to be a preliminary test batch of cases anyway. Your website is essentially useless and has been for months, your release date for this case is obviously a moving target (I would be shocked to see general availability before the end of November), and worst of all, people who follow the development of this case religiously still only have a vague idea what they’re even waiting for. Why not take a weekend to just fix your website and create a product page with enough info to bring people into the loop just a little bit? It doesn’t have to be perfect. All I and many others have been asking for is that it just exist at all.
Whether you’re aware of this or not, you’ve built up a lot of frustration among your own supporters based on problems which shouldn’t be too difficult to solve. Just look at any recent update or order alert post on the FormD subreddit. People are just confused about what’s to come, and even for what’s already available, newcomers basically have to learn by word of mouth how to even have a chance of buying a case.
Kindly, you really need to find a better way to interface with your customers than this forum and whatever drippings make their way to the subreddit which is already managed almost entirely by people who aren’t you.
