Recent content by jerm_ph

I sent messages (email, posts, PM) months ago about a glass panel QC issue but never heard back. What are your criteria for replacements?

The tweet only mentioned batch 2/3. Hopefully, that was just a mistake because mine is batch 1. I sent emails to contact@thor-zone.com last Oct and Nov 2021 about some inquiries, QC issues and to update my delivery address. Never heard back. Got no confirmation/ack of email receipt etc. Now...

@AlexTzone Any news/updates regarding the remaining batch 1 orders?

@AlexTzone I sent an email regarding my address for my unshipped booster cell. Please confirm.

Ok, will send an email. I'm posting here because my previous email was not answered and I am also reading various complaints from different people about their emails not being noticed even after several weeks. I know everyone's busy but still. So I think it was necessary for me to raise my...

@AlexTzone, could you also address my inquiry above? Also: Are these normal? Looks like somebody had fun with glass grinders. They are very noticeable, distracting and don't look like premium to me. Both sides of glass have this angled edges that goes beyond the "bezels" of the aluminum frame...

The Fedex in the country where I live charges about 10 USD for each package. They call it warehouse processing fee/storage fee I guess (that is why i prefer DHL). This is on top of whatever customs/duties charges (which I did not pay). So the booster cell in a separate shipment means another...

To those who preordered their cases and booster cells at the same time: Was the booster cell shipped together with your case? I checked the notification email again and it said that "One item in your order is out for delivery". So clearly, the "other item" was not yet shipped. Are the booster...

Just got the case. Surprisingly, the delivery was quick. Initial impression: 1. Beautiful case as expected. 2. Chipped glass panels but very minor. 3. One of the glass panels is scratched and is not "perfectly rectangle". One of the edges is not straight. You can actually see some parts of the...

It is very unfortunate that the only reason I signed up to SFF.net is to be able to contact Alex to raise my concern. I hope the reason was better and different. I paid 565 USD total (437 for the case, O2 panel and booster cell + 127 for shipping incl. customs/duties). Now, I might be paying...

Even if you ship the case today, there is no guarantee that I'll receive the case in time because of courier/customs/etc delays.

Thanks for this. @AlexTzone, I sent an email to contact@thor-zone.com and PM'd you more than a week ago but did not get any response. I understand that you are busy that is why I decided to wait for 10 days before following up. I'm part of the ROW. I did not anticipate that the delay will take...

I'm new to this forum and I built my SFF coumpter using the ZS A4 v2 case. Nice meeting you all. jerm_ph