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hi there. have you tried other USB c cables?

USB C connector is reversible thanks to the fact, that the connectors themselves have many tiny pins populated 2x times on both sides. Here is an example how it looks: https://en.wikipedia.org/wiki/USB-C
Because of this user should be able to insert the cable in any direction and get a connection. USB C front panel with Type E cable on SLIGER cases is populating all pins and that is the reason why the port can theoretically achieve full 10 Gbps speed.

But there is a catch:

It is very common especially with phone manufacturer or many off-brand sellers to offer USB-C cables (i.e. with phones) that have data pins on the USB-C connectors populated only on one side for cost savings. That way you would be able to charge in all directions, but data transfer would be limited to one side. And because of this you will get a connection ONLY when inserting such cable in one direction but not the other.

Similar issues like this have been reported especially on phones where USB C to USB C cables are more common (PCs still use USB A to USB C cables for most applications)

<blockquote data-quote="shadowfear" data-source="post: 248057" data-attributes="member: 10196">hi there. have you tried other USB c cables?USB C connector is reversible thanks to the fact, that the connectors themselves have many tiny pins populated 2x times on both sides. Here is an example how it looks: <a href="https://en.wikipedia.org/wiki/USB-C">https://en.wikipedia.org/wiki/USB-C</a>Because of this user should be able to insert the cable in any direction and get a connection. USB C front panel with Type E cable on SLIGER cases is populating all pins and that is the reason why the port can theoretically achieve full 10 Gbps speed.But there is a catch:It is very common especially with phone manufacturer or many off-brand sellers to offer USB-C cables (i.e. with phones) that have data pins on the USB-C connectors populated only on one side for cost savings.&nbsp; That way you would be able to charge in all directions, but data transfer would be limited to one side. And because of this you will get a connection ONLY when inserting such cable in one direction but not the other.Similar issues like this have been reported especially on phones where USB C to USB C cables are more common (PCs still use USB A to USB C cables for most applications)</blockquote>

[QUOTE="shadowfear, post: 248057, member: 10196"] hi there. have you tried other USB c cables? USB C connector is reversible thanks to the fact, that the connectors themselves have many tiny pins populated 2x times on both sides. Here is an example how it looks: [URL]https://en.wikipedia.org/wiki/USB-C[/URL] Because of this user should be able to insert the cable in any direction and get a connection. USB C front panel with Type E cable on SLIGER cases is populating all pins and that is the reason why the port can theoretically achieve full 10 Gbps speed. But there is a catch: It is very common especially with phone manufacturer or many off-brand sellers to offer USB-C cables (i.e. with phones) that have data pins on the USB-C connectors populated only on one side for cost savings. That way you would be able to charge in all directions, but data transfer would be limited to one side. And because of this you will get a connection ONLY when inserting such cable in one direction but not the other. Similar issues like this have been reported especially on phones where USB C to USB C cables are more common (PCs still use USB A to USB C cables for most applications) [/QUOTE]

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