I have proof that the compensation in my case was only initiated on 13 April via shopify. Judging by the duration of the whole operation, many were compensated when I was processed well after the seventh of April.
I am done with this unbelievable person and the brand he represents.
As an example:
I was promised compensation for the broken o2 panel grille in early february. In addition, I was also promised a refund for the riser, which I could not use. Then I didn't get any more answers to my enquiries, and out of 10 emails, only one went through. Ridiculous.
Then at the end of March: "I haven't answered your email is that I'm keeping it unread on purpose, so once I read it I immediately process the refund. Now more than half of april has passed and I got a whole €25. 10€ for the grille and 15€ for the riser. It's crazy when you've spent almost 700€.
The sad thing that annoys me more about the company's policy is that someone was reimbursed just weeks ago, 3 days after his request.
This person will not change and does not want to change, no matter what he says.
I have learned my lesson and will advise everyone not to buy anything there.
