Normal
Dealing with the problems encountered by your customers [USER=4114]@AlexTzone[/USER] is pure amateurism. We understand that you are a small team, but when you start a business like this, you must have a plan for dealing with customer issues : having spare parts in stock for quick replacement, setting aside money for refunds, having a dedicated team for warranty management. You don't respond to emails and when you do, it's in dribs and drabs. Like [USER=30734]@PoneG[/USER] and others, I received punctured mesh. I reported the problem as soon as I received my package on 24 January 2023. I have not received any refund despite an agreement from you.And now, what do I learn by reading this thread? That the riser does not fully support the PCIe-4 specification. So you are falsely advertising on your site. You can justify yourself in every way, you are responsible for the quality of the products you deliver to your customers. For aggrieved European customers, here are some links that might be helpful: https://www.europe-consommateurs.eu/en/index.htmlhttps://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htmhttps://www.eccsverige.se/enThe more it goes on, the more I want to ask for a full refund with the material returned at your expense for non-conformity. I reserve the right to open a legal file with the European authority concerned.
Dealing with the problems encountered by your customers [USER=4114]@AlexTzone[/USER] is pure amateurism. We understand that you are a small team, but when you start a business like this, you must have a plan for dealing with customer issues : having spare parts in stock for quick replacement, setting aside money for refunds, having a dedicated team for warranty management. You don't respond to emails and when you do, it's in dribs and drabs.
Like [USER=30734]@PoneG[/USER] and others, I received punctured mesh. I reported the problem as soon as I received my package on 24 January 2023. I have not received any refund despite an agreement from you.
And now, what do I learn by reading this thread? That the riser does not fully support the PCIe-4 specification. So you are falsely advertising on your site. You can justify yourself in every way, you are responsible for the quality of the products you deliver to your customers.
For aggrieved European customers, here are some links that might be helpful:
The more it goes on, the more I want to ask for a full refund with the material returned at your expense for non-conformity. I reserve the right to open a legal file with the European authority concerned.
