Normal
If I understand it correctly your case got lost by UPS? We’ve not forgotten about you and replacement units have been ordered for people that have been affected in this way (5 backers in total); however, the earliest we’re able to ship them is now together with Batch 2 and 3.I’m truly sorry this happened to you, it’s a small risk with every courier that unfortunately fell on you. I also understand that it must be frustrating to not know what happens next, but we’ll make it right.Can I please have your order number, will check our inbox and see why you haven’t gotten a response.
If I understand it correctly your case got lost by UPS? We’ve not forgotten about you and replacement units have been ordered for people that have been affected in this way (5 backers in total); however, the earliest we’re able to ship them is now together with Batch 2 and 3.
I’m truly sorry this happened to you, it’s a small risk with every courier that unfortunately fell on you. I also understand that it must be frustrating to not know what happens next, but we’ll make it right.
Can I please have your order number, will check our inbox and see why you haven’t gotten a response.
