There is a lockdown in the city (Lianyungang) where we ship from so no courier services are available to ship cases out.Nope. Didn't even get a shipping notification or email after I purchased 2 weeks ago.
Just sent you an email.There is a lockdown in the city (Lianyungang) where we ship from so no courier services are available to ship cases out.
It has been announced in the Discord server on the 7th of March and a notice has been put out on the website as a sticky banner on top of the store webpage.
Other larger cities have their lockdowns lifted already, but Lianyungang is a smaller city so it will take longer as it has less priority.
Recently the status of the city has been set to "low risk", lockdown should be lifted soon.
As for customers who have purchased the cases but are not shipped yet, contact us at firstname.lastname@example.org to cancel your order if you are not satisifed with the delay.
Thank you for contacting, I have replied to it.Just sent you an email.
Thank you for contacting, I have replied to it.
Do note that a portion of the original payment will be deducted for platform processing fees as stated in: https://store.jmcustomized.com/pages/order-cancellation
as well as our Refund Policy.
Thank you for the quick response.This is not ethically right. The only reason I'm cancelling is because you guys didn't ship for few weeks. And now you are charging me cancellation fee to cancel?
That's really shitty practice. I will dispute with Paypal if you guys want to charge me cancellation fee.
Let me grasp the situation...
An order was made, despite the website and discord saying shipping is dalayed due to covid lockdown,
despite the website saying one can go on discord for more information,
awfulcompletely reasonable refund policy,
despite the vendor being super responsive for basically anything you can throw at him.
So why exactly is he complaining now?
Big companies selling larger volumes might be easily able to swallow the refund fees, but for a small boutique case vendor, I see absolutely no reason why he should do that. You wouldn't want people to order your stuff, that can't be sent out due to sudden, non-controlable, events and let them leave you at a loss, just because they don't want to read, aren't able to read or just don't care and cause trouble regardless.
Seriously, what's with that attitude?
The case weight is 5.0kg, consists of 40+ aluminium & sheet metal parts, and is shipped from China via FedEx international priority which on average, reached EU/NA customers in 4 working days to a week.and the $80 exorbitant shipping fee I paid and not getting not even an e-mail notification for weeks after purchase.
This was why I have set up a Discord server, so that any concerns can be addressed as soon as possible.person who bought a product would be concerned to not receive ANY shipping notification for weeks after purchasing the product, or not even an e-mail saying "we apologize but your product is delayed, we'll ship it out as soon as possible". To this day, I still have not even received that sort of e-mail.
He is not a mod, he contributes to the project by helping to list radiator compatibility and cooling options. He have no additional incentives in this so I do not see where the conflict of interest come from. He is also a customer who has his order delayed due to COVID.P.S. you are also a discord mod / organizer for his channel, so please mention that in your post so people here know you have a conflict of interest when posting.
It does not seem like you understand that at first, when you made threats at me saying that you will launch a dispute, and saying that this was a "shitty, unethical practice". Small businesses are at the mercy of customers, any dispute on PayPal will only raise operational costs and in this case, punish me for following my store policies.I understand that the lockdown was outside vendor's control. I'm not blaming them for that.