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I don't believe he intended to scam people. You're correct to note that his actions are not in keeping with that. But it's an all too common story for inexperienced business owners to get in over their heads and make promises they can't fulfill, and it's the same result as far as the customer is...

Otamot, there's a lesson here for you as well. You were defending him and encouraging patience well after the broken promises started piling up. There are likely people here who will miss out on the opportunity to do a changeback because of your words.

Should probably just do a chargeback. 3 weeks is more than enough time to wait for a refund. And at this point, it's looking more and more like the Densium APU was just a scam, or so poorly executed it's indistinguishable from one. Also, where did @Otamot go? Doing PR for Densium then up and...

@Otamot, are you referring to future orders, or is the claim on the website about cases being ready an outright lie?

Yes, because they're an established, reasonably well-run company. That's the experience you expect when buying a product. Not indefinite delays followed by complete radio silence. Especially after apologizing for just that behavior...

Case in point, we're now going on 3 weeks since his mea culpa, and still no sign of cases shipping to end customers despite the claims on his website. Not a good look at all.

Are we supposed to use that link even if we don't intend to cancel? Wasn't exactly clear from the original announcement.

I haven't tried it yet, but I very much doubt that Densium will refund the other, 3rd party parts of the build. And personally, I'm in the same boat as that user. Have the 250W GaN, but it's pointless without the case, and thanks to the previous delays and lack of communication, I'm past the...

The second part of the comment you quoted addresses that.

You took great offense at my suggestion that people should issue a chargeback. Why? And this is a business we're talking about. You can't take people's money, say you're going to get them their product in a few weeks, and then go completely silent for months. It's not "entitled" to expect the...

For now, yes. Though I've been actively debating doing a chargeback, because as I said, the longer this goes on, the better the odds of losing everything. I'd say about 50/50 on the company folding at this point. The last communication we've gotten from Densium was January 29th, claiming it...

Until we actually see cases shipping to customers, that claim doesn't hold much weight. You yourself said that they would be shipping "at the end of the week" more than a month ago now. And that's on top of a long string of broken promises, and now a complete lack of communication. Their own...

I'd say do a chargeback at this point. You've long fulfilled any moral obligation to do things "politely".

There was this update later (as of Jan 29): Which realistically gives another 2 weeks minimum before things start shipping.

There was an update last night on this case's status:

I think this ended up being a good compromise between all the different asks. It's bigger, yes, but that was necessary for flexATX support anyway, and I like how half height card support was added in with minimal overhead. That should be handy to cover some uses not quite handled by integrated...

So, I've been giving some thought to this case, and I think it would be quite useful to have a USB port either on the front, or built into the side of the case. The Densium 4 USB-C cutouts look quite unobtrusive, imo, and there's a lot of utility to being about to plug in IO without digging...

If we can forgo bottom case fans, it should work out reasonably well without any huge increase in volume. If anything, I think the Ncase design is a bit more resilient to these changes than other layouts.

It might be worth running a survey to see what people are interested in the case for. Seems to be a split between people who want a pure APU build for a family computer or HTPC, and those who're looking for a slightly more expandable setup for a server, homelab, etc. But obviously there're some...

So, I really like the dimensions, and I think the HDPLEX is the perfect fit for this class of device. 250W is realistically plenty for whatever you'd fit in there, and since the half decent flex ATX units seem to start at around 350W, they'd be not just a waste of space and fan noise, but...